Our Customers
The very foundations of COHIBL were forged because Chris Caunce and Martin O’Hara believed that customers were not being treated in the right way, and they set out to change that. In essence, the DNA of our company began with customer care, and we have been proud to continue to service clients in this way ever since.
We operate in a landscape which is increasingly pushing customers towards automation and low involvement on a personal or face-to-face basis. We want to be able to continue to grow by staying true to our core WeCare values, and benefit from what we consider to be a gap in the market now, where brokers are seeing their clients less and less.
We believe in transparency when it comes to the products that we recommend to our clients. We take the time to get to know the business needs of our customers, to ensure that they are fully covered, and information is communicated in a non-jargon manner.
Our People
We recognise that our People are the lifeblood of our organisation. Everybody at COHIBL has been hand picked because they demonstrate not only the necessary insurance credentials to be able to support our clients, but also because they are passionate about their work, dedicated to delivering exceptional service, and enjoy being part of a team where they are truly valued.
Training and development are openly encouraged, with support available for anybody who wishes to further their learning or progress within the business.
We are committed to maintaining a culture of inclusion and diversity within our team. Our approach to supporting our staff encompasses a holistic perspective, addressing their mental, physical, social and financial dimensions of wellbeing.
Our Employee BenefitsOur Trusted Partners
Forging partnerships and relationship building is what we do, but this doesn’t stop with our valued clients. We believe that businesses benefit from working together, and having a network of trusted partners allows us to build our product knowledge, innovate and ultimately grow stronger.
We are privileged to have a network of trusted partners with expertise in a variety of industries, from HR to accounting, and from workplace strategists to digital solutions experts. Our reputation is important to us, and we only recommend businesses that we have worked with personally and with whom we have taken time to establish a mutually beneficial partnership.
Learn moreOur Community
We enjoy being able to support members of our team who choose to fundraise or volunteer on behalf of charities that are important to them. From running half marathons to dressing as Disney characters to support children’s charity days, our staff love to support the local community.
In October 2023, we successfully supported Reuben’s Retreat in securing a donation of £5,000 from the Aviva Community Brokers Awards, which we are extremely proud of. Reuben’s Retreat are a charity that provide the most amazing support to families who have suffered the loss of a child or have a child living with medical complexities.
We are also proud to be one of the longest standing sponsors of the Speed of Sight charity, who do magical work in transforming the lives of people of all ages and abilities, through inclusive driving experiences. We support them both directly through our fundraising efforts, and through membership of their Inspire 25 Club.
For the last 25 years, COHIBL have sponsored Sale FC and our staff regularly enjoy the hospitality at the home games, cheering on the team. We are also the main shirt sponsors of the Sale FC 1861 women’s team, who were one of the first women’s rugby teams formed.
We are also big supporters of Beechwood Cancer Care and the important work that they do, via events like our corporate golf days and sponsorship of their fundraisers such as Man@Mcr.
Our Environment
We believe that we are all responsible for the environment that we live in and should be making steps towards reducing our impact wherever possible. In a time of climate change, we have partnered with Ecologi – an organisation who help compensate towards our carbon footprint by funding climate projects and planting trees in some of the most heavily deforested areas.
We currently plant two trees for every policy that is renewed with us each month and have so far planted over 5,000 trees in various projects around the world.
Our Green Promise