Claims
When purchasing their commercial insurance programme, the last thing any of our clients want to is to make a claim. Unfortunately however, this is often a case of when, not if, and it’s at this time when the true value of your policy and broker are realised.
COHIBL have one of the most experienced claims teams in the industry. We’ve been fighting our client’s corners for over 25 years and our ability in this key area has been proven time and time again. Over the years, we’ve seen many brokers ‘go missing’ when a claim gets submitted, avoiding calls, delaying responses and generally just acting as a post box, passing information from one party to another.
Diane Bradford
Claims & Compliance Manager
Diane’s career in insurance began in 1981 and she worked at various independent insurance brokers, initially on the broking side, before deciding she much preferred dealing with claims. Diane joined COHIBL in 2004 as the Claims Manager and, as she has a keen interest in compliance, that responsibility was added to her role approximately 10 years ago. Diane is a member of the Senior Management Team.
The most enjoyable part of the job for Diane is being able to help clients through their claims journey, to arrive at a satisfactory outcome. Her technical knowledge is invaluable and she is always ready to assist less experienced members of the team, or join in a lively discussion about policy cover.
Personally, Diane loves family weekends with her daughters and grandchildren, seeing friends and, when time allows, her arty hobbies for relaxation.
direct dial: 0161 833 5612
Get In Touch
Steve Whitehead – [email protected] direct dial: 0161 833 5032
Main office – 0161 833 2100
We care.
We know how to get the very best results for our clients and once again, our ethos of ‘we care’ is demonstrated in the way we handle the claims process. From the point of notification, our expert team will provide you with in-depth advice on how to achieve the very best result from the insurance company. Throughout the process we ensure that our clients are fully aware of developments and how the process is moving forward. You won’t be left in the dark.
The Claims department are very much part of the overall servicing team at COHIBL and, throughout the year, our service plans provide you with updates on claims performance across your entire commercial programme. We also pride ourselves in advising on how to try and prevent claims in the first place, along with claims defensibility should the worst happen.